iminplaya sends in an item from TechNewsWorld that begins, "Several incidents of iPod Nanos bursting into flames have created consumer jitters in gadget-happy Japan. Apple is downplaying the problem, pointing out that no major injuries or damage have been reported. The problem is due to defective batteries, the company said, and only a tiny percentage of the devices have caught on fire." Japan has seen 14 such incidents so far, two in recent days. iminplaya adds, "I like that. Only a 'tiny percentage'... Is anybody beginning to understand why I would prefer that these devices not be allowed on airplanes?"

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While it took about a week and a half, a judge has now lifted the gag order that had prevented some MIT students from sharing a presentation about vulnerabilities in the Boston subway system. The judge refused to ban the students from talking about it for a period of five months (which the MBTA insisted it needed to fix the system). This is definitely a win for free speech, though I'm sure the debate over how and when to disclose security vulnerabilities will continue for a long, long time.

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bullyBEEF writes "Malicious hackers are using booby-trapped Flash banner ads to hijack clipboards for use in rogue security software attacks. In the Web attacks, which affect Mac, Windows, and Linux users running Firefox, IE, and Safari, bad guys are seizing control of the machine's clipboard (probably using the Flash command setClipboard) and inserting a hard-to-delete URL that points to a fake anti-virus program. A number of legitimate sites have been seen to host acs carrying the attack — including Newsweek, Digg, and MSNBC.com. Researcher Aviv Raff offers a harmless demo of how it's done."

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The movie version of DC Comics' Watchmen is getting a lot of hype these days, as the early buzz on the film is quite strong. But, you may not get to see it at all. That's because 20th Century Fox claims that it owns the rights to Watchmen, despite the fact that the movie was being made by competitor Warner Brothers. Fox had owned the movie rights to Watchmen decades ago, but was unable to make a movie out of it. However, the producer that Fox had originally signed to do the project eventually popped up at Warner Brothers with the project. Fox claims it still owns the rights and is suing Warner to stop the release of the movie entirely. Most expect that this will get settled long before the movie's scheduled release in March of next year -- but it will probably mean that Fox gets some of the profits for doing absolutely nothing.

To be honest, the whole concept of selling off exclusive rights to a story idea for a movie never made that much sense. If multiple studios want to make multiple movies out of the same concept, why shouldn't that be allowed, letting the best movie win in the marketplace? If the original content creators feel strongly about a vision, then they can sign up to work with one particular studio to make sure the movie is more true to life -- but it shouldn't require "exclusive" rights. In fact, we've already seen this in practice. Technically, no one can copyright a true news story -- so movie studios have no exclusive rights to making a movie out of a news story. Yet, they will often still buy the rights -- without it being legally necessary. There are a few reasons why: it signals to others that you're making a movie on the topic and it often comes with ties to those close to the original story to get them involved in the project. Why aren't the same things done with adaptations?

We've seen a few authors recognize this. Jonathan Lethem freed up his latest book for anyone to make a movie out of it -- so long as they promised to put the movie into the public domain five years after it was completed. And then there's Paulo Coelho, who freed up one of his books and told fans to make their own movies about parts of it -- which he would stitch together into a larger movie. If Fox really wanted to make a Watchmen movie, it should have done so. It shouldn't now prevent someone else from doing so -- or, even worse, get a cut of the action for doing nothing.

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The Progress & Freedom Foundation is hosting its annual tech policy conference in Aspen, and given that it's PFF we're talking about, it's chock full of entertainment industry folks without any input from anyone who questions the basic premise that the entertainment industry puts forth: that content creators need to charge for each individual copy of their works. Thus, it should come as no surprise that a panel of entertainment industry lobbyists fell into the usual routine of insisting that everyone else -- mainly ISPs -- be responsible for protecting the entertainment industry's business model.

The reasoning seems to be the same as always: the entertainment industry itself has found it too difficult to come up with a business model (even as those who have escaped the traditional bounds of the industry seem to be figuring it out on their own), and thus others simply must be responsible for propping up the business model. If you put them all on a panel together, of course, they're going to whine and complain that others have to fix their business model for them -- but that doesn't mean it's true. There are plenty of business models that they could embrace on their own, requiring no assistance from others. That they chose not to is their own mistake -- not the fault of companies in a totally separate industry.

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Vigile writes "Multi-GPU technology from both NVIDIA and ATI has long been dependent on many factors including specific motherboard chipsets and forcing gamers to buy similar GPUs within a single generation. A new company called Lucid Logix is showing off a product that could potentially allow vastly different GPUs to work in tandem while still promising near-linear scaling on up to four chips. The HYDRA Engine is dedicated silicon that dissects DirectX and OpenGL calls and modifies them directly to be distributed among the available graphics processors. That means the aging GeForce 6800 GT card in your closet might be useful once again and the future of one motherboard supporting both AMD and NVIDIA multi-GPU configurations could be very near."

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While the FCC and certain broadband companies like to insist that there's real competition in the broadband market, right here in the heart of Silicon Valley, there's little evidence that this is true. If there were real competition, they might take customer service seriously. In the past few days I've had two separate issues with AT&T that suggests that the company treats customer service as not just an after thought, but something to effectively be shunned. Given my long history in killing off broadband providers who give me service, perhaps it's only fair that they do their best not to serve me, but these two experiences seemed worth shining some light on.

First, a quick history. That link above goes through all the broadband providers I went through (and killed off) in the 2001 time frame. After that, I ended up with Comcast cable modem service until 2004. In October of 2004, Comcast turned the cable modem service to my house off every day at 10am for no clear reason. Every day I would call, and the response would be: "Oh, this is scheduled maintenance. Service will be back by 4pm." I would ask if I should expect the service to go down the next day as well, and be told that they had no idea. Apparently, the "schedule" for scheduled maintenance was a tightly held secret -- but it went on, every single day, for at least the month of October. I moved in November of that year, and swore off Comcast after that experience. My only other option was AT&T. I ordered AT&T DSL and was promised it would be installed within a week. A week came and went, and I called AT&T. They told me the order had been canceled because (despite what the first person told me) DSL wasn't actually available at my location (right in the middle of Silicon Valley). Why they didn't call to let me know of the cancellation was not explained.

I asked why the first person had told me service was available, and the woman told me to hold one while she checked her other computer. That computer told her that DSL was available at my location, despite what the first computer said. Apparently, AT&T does not have a single map of DSL availability, preferring to load a series of different local availability maps on every computer.

A year ago I moved again, and DSL has been working more or less okay at the new location. However, last Thursday it died in the afternoon and was down until around midnight. When it came back it was super slow -- maxing out around 64 kbps. I waited until Friday afternoon and decided I should call to ask what's up. That's when I discovered that AT&T makes it damn near impossible to find a phone number. The AT&T website has no phone numbers listed at all. When I clicked on the "contact" link, I was given a one-line form to discuss what my problem was. When I hit submit, I received a blank page. No matter how many times I tried, I always got the blank page. Eventually, and I don't remember how, I got to an error page that listed a bunch of phone numbers. I called the one listed with "Residential: 1-877-737-2478" since this is a residential account.

Thus began a rather insane process. After waiting on hold, the call proceeded as follows:

• Automated system demands I enter in my account number and asks me to describe my problem. It doesn't recognize "slow internet" service, so I just say "can I speak to an operator?" It asks me more questions instead. Eventually (after a long hold) it sends me to a live human being.
• AT&T Rep asks me for my account number (despite having punched it in already). She tells me she cannot find my account. Then she asks where I'm located (which, I would think would be obvious from the area code of the account number). She tells me she needs to put me on hold.
• Rather than putting me on hold, she actually transfers me. I get an automated system that demands I enter in my account number and asks me to describe my problem. It doesn't recognize "slow internet" service, so I just say "can I speak to an operator?" It asks me more questions instead. Eventually (after a long hold) it sends me to a live human being.
• The woman asks me (again!) for my account number. Then she asks why I've called her. She works in sales. Tells me she needs to transfer me, but tells me in the future to call 888.321.2375 for tech support. She transfers me.
• I get an automated system that demands I enter in my account number and asks me to describe my problem. It doesn't recognize "slow internet" service, so I just say "can I speak to an operator?" It asks me more questions instead. Eventually (after a long hold) it sends me to a live human being.
• The next woman asks me (again!) for my account number. She tells me she cannot find my account. Then she asks where I'm located (which, I would think would be obvious from the area code of the account number). I say California, and she says she doesn't serve California, only a region of 9 southern states (hasn't it been more than a year since AT&T & BellSouth merged?). She transfers me -- after personally promising me the next person I speak to will be the correct person. She also tells me that, contrary to the earlier person (and the AT&T website) the real number to call is: 800.310.2355.
• I get an automated system that demands I enter in my account number and asks me to describe my problem. It doesn't recognize "slow internet" service, so I just say "can I speak to an operator?" It asks me more questions instead. Eventually (after a long hold) it sends me to a live human being.
• By the way, at this point, I've had the "hold voice" repeatedly pitch me on upgrading my service, mentioning that if I do, I can get access to "AT&T's award-winning customer service." I am getting curious as to exactly what "award" this is.
• Before the next woman can say much beyond hello, I explain the saga, and mention that she is the 4th person I'm speaking to and ask her please, if she is the right person to help me fix my slow DSL in California. She says she will try, and (again!) asks for my account number. She does some searches and then admits: she really wants to help, but she's in billing, not tech support. She promises to transfer me (and kindly gives me a small credit on my account). She also tells me that the proper phone number to call in the future is none of the above, but 877.722.3755.
• Unlike the last few people, she actually says on the line and answers the same exact questions in the automated system for me. This is something of a consolation, though I've gotten good at entering the info.
• Finally, tech support! I give the guy my account info (again!) and he logs into my modem and he diagnoses: your connection is slow. I could have told him that. Wait, actually, I did tell him that. He doesn't know what to do, but says that tech support will call me back later. I thought he was tech support, but whatever.
• An hour later, I get an automated call from AT&T tech support, telling me to call them back at (yes, a different number): 888.312.2450.
• I call back, and amazingly am put in contact with a competent tech, who doesn't treat me like an idiot, who even gets me logged into the DSL modem myself, explains the different system readings, and notes that my modem seems to have capped itself at 64kbps. He says it could be a few different things, but the most likely is a broken phone cable from the jack to the modem. I switch the cables, and voila, it's working again.

Total elapsed time since the first phone call, about 3 hours, but only about 1.5 hours total on the phone. It was definitely a bit of a hassle, but eventually I found someone smart and competent, and I figured that maybe I just had a bad experience with AT&T. Little did I know. By Monday evening, my Friday experience would seem fast and simple.

I have some travel coming up, and was realizing that I may not be in EVDO coverage for some of it. So I thought it might be good to make use of the AT&T WiFi that's included as a part of my account. It's supposed to work at McDonalds, Starbucks, Barnes & Noble and some other places as well. While I had signed up and used the WiFi service a few years ago, it's probably been at least two years since I last tried. On Monday, I figured I'd hit up a McDonalds at lunch and test it out, to work out any "kinks" if there were any. I honestly figured it would be fine.

I got my chicken sandwich (sans mayo) and sat down to login. Yippee. I even was sitting next to an outlet, but quickly discovered that the outlet had been turned off (boo). Okay, so I get the (extremely slow) proxy server that asks me to login. I type in my login info, and it gives me a message: "We're Sorry - Your Login Has Been Rejected." Then it tells me to call: 888.888.7520 "for further assistance." So here's how that call went:

• Dial the number from my mobile phone. It rings for a while and then says "I see you're calling from..." and repeats back a phone number I don't recognize, starting with a 512 area code (which is Austin, Texas). I'm in California on a California mobile phone, so I have no idea where that comes from. I say no.
• It asks for my account number. I'm not at home, so I don't have my bill to read off the account number. I don't have internet access so I can't log in to get my account number. The system tells me my only options are to say my account number or to say I'm trying to sign up for service. I say "neither" a few times, and the system gets impatient with me, and then demands I answer from a specific list of problems what my issue is. All of the issues have to do with home DSL, not WiFi hotspots -- which seems odd, given that this is supposedly the WiFi hotspot support number.
• Finally, it transfers me to a human who again asks my account info. I give it to her. She cannot find my account. She puts me on "hold" which again is actually a transfer. I again go through the dance with the automated call system -- which demands I choose between giving my account number or signing up for service, followed by a list of service options that have nothing to do with WiFi hotspots.
• After a while on hold, I get another person, who also insists my account does not exist. She transfers me to tech support (or so she says).
• I go through the same pointless questions, and speak to another person. I explain the situation, noting that she's the 3rd person I spoke to. She explains that she's not in tech support, but in customer retention.
• I have now come to the conclusion that AT&T's "call transfer" system is actually a big roulette wheel that will dump you on any random person with a phone. I doubt most of them even work for AT&T.
• I am transferred again. The fourth person I speak to, after going back and forth, tells me that she does not handle California customers (this sounds familiar).
• I am transferred again. More messing with the annoying automated system, and I eventually get a guy who tells me that he cannot help me unless I can tell him my account number. He insists that when he looks up my user name, he gets a different account owner and a different address than the one I tell him. That's comforting.
• Rather than transferring me, he says he can only give me the phone number to call for billing, where I should see if they can actually tell me my account info over the phone. Phone number: 800.288.2020. I ask him what number I should call after that to get back to him once I have the account number. He says to just ask to be transferred to DSL tech support.
• I call the billing number, and speak to my 6th person of the day. After a great deal of effort, she finally reveals to me what my account number is (thank you!). She then, as requested, transfers me to DSL tech support.
• My seventh customer support person of the day, after I've been on hold and have entered the proper account number, asks me for my account number anyway -- and then explains to me that DSL tech support has nothing to do with WiFi hotspots, but he will transfer me.
• My eighth customer support person tells me that the WiFi access on my account was canceled twice. Once last September and once in January. Why twice when I don't think I ever canceled it even once? He has no clue.
• Well, can I sign up to have the service included on my account? No. That's not his department. He needs to transfer me to customer support instead of tech support.
• Transferred again. On hold again. Enter my info again. Now speaking to my 9th AT&T rep. After explaining the situation, I am told that it is impossible for them to add WiFi hotspots to my account over the phone. Instead, I need to (get this) sign up via the web at home.
• I hang up, and notice another open WiFi network -- so I login, and go to the website he pointed me to: FreedomLink.com to sign up. Once there, I am directed to a page where I am told: "AT&T Wi-Fi Basic service is FREE and already included if you subscribe to AT&T High Speed Internet.... No ordering required! Simply use your AT&T high-speed Internet membership ID and password at any AT&T Wi-Fi Basic hot spot."
• That seems to conflict with what the last few folks told me, so I pick up the phone again and call. After the same old process of entering info and being put on hold, I explain my situation to the 10th representative I am speaking to. She says she will get everything solved and puts me on hold. Every five or 10 minutes she comes back and says she's "getting the info I need" and will be back soon.
• I begin to notice the batteries on both my laptop and my cell phone are on their last legs.
• After nearly half an hour on hold, the woman comes back and tells me that she has found the phone number I really need to call. It's 877.722.3755 (the second time I've heard this number!) but that when I reach it, I need to ask for "Tier 2 support." She promises that she will take care of this part for me and will get me to the right person.
• I mention to her that my batteries are almost dead anyway, and she says "Isn't that always how it is?" to which I respond: "No. Normally, it does not take 2.5 hours and 10 people to get me the info to log into my account."
• Eventually, she gets me on the line with another woman, and tells her I need Tier 2 support and then hangs up. This new representative (the 11th I'm speaking to) asks me to repeat the whole situation to see if I really need Tier 2 support. I tell her my batteries are dying, and I really need Tier 2 support, and I need it as fast as possible.
• She puts me on hold for 25 minutes -- where the hold message is pure silence, punctuated ever 10 seconds by the most annoying voice in the world commanding: "PLEASE WAIT."
• She finally comes back, says: "I have connected you to tier 2 support" and hangs up. Except she hasn't connected me to Tier 2 support. She has transferred the call, so I'm in another hold queue.
• Ten more minutes go by and someone finally picks up. As he finishes saying hello, the battery in my mobile phone dies and the call is over.
This is now 4:10pm. I had arrived at the restaurant at 1pm.
• I drive home. I pick up my home phone and call one more time. After waiting on hold and inputting my information, I speak to my 13th customer rep of the day. He insists that the information is wrong on my account, and that I have the wrong username, though it's the same username that I had used to log into my AT&T account as I was speaking to him (now that I'm on my home WiFi, which since Friday, has been working fine).
• He says that my username is actually different, but he refuses to tell me what my actual username is. Apparently, that's not allowed. Instead, he has me dig out my last AT&T bill, and buried on page 4 there is a username which is different from my regular username. He insists that this username will allow me to log into the WiFi hotspots
• I'm no longer at McDonalds so I cannot test it, but perhaps I can now log into WiFi. I will have to go back to McDonalds later this week to try.

This is AT&T customer and tech support at work. I am left wondering if anyone who works at AT&T has ever called its "award winning" customer service line to get actual support. If there were actual competition in the broadband market here in the heart of Silicon Valley, I would switch providers. But my choice now is to go back to Comcast, who might kill service every day for a month for unscheduled scheduled maintenance or deal with AT&T's roulette wheel of customer and tech support.

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I Don't Believe in Imaginary Property writes "In Vermont, US Magistrate Judge Jerome Niedermeier has ruled that forcing someone to divulge the password to decrypt their hard drive violates the 5th Amendment. Border guards testify that they saw child pornography on the defendant's laptop when the PC was on, but they made the mistake of turning it off and were unable to access it again because the drive was protected by PGP. Although prosecutors offered many ways to get around the 5th Amendment protections, the Judge would have none of that and quashed the grand jury subpoena requesting the defendant's PGP passphrase. A conviction is still likely because prosecutors have the testimony of the two border guards who saw the drive while it was open." The article stresses the potential importance of this ruling (which was issued last November but went unnoticed until now): "Especially if this ruling is appealed, US v. Boucher could become a landmark case. The question of whether a criminal defendant can be legally compelled to cough up his encryption passphrase remains an unsettled one, with law review articles for the last decade arguing the merits of either approach." Update: 08/19 23:49 GMT by KD : Several readers have pointed out that this story in fact did not go unnoticed.

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Here's the latest episode of Derrick Bostrom's "Your Favorite Little Podcast," featuring a terrific playlist of unusual, forgotten, underrated, and ignored music. Derrick's podcast, along with The Casbah ("an eclectic rock & roll and rhythm radio show featuring surf-instrumentals, garage, blues and more"), and Little Steve's Underground Garage on Sirius Radio, take care of about 95% of my music listening needs.

From Derrick's show notes:

I also love it when the wrong people visit this site by mistake, venting their disorientation and discomfort in the comments. I especially love it when they use terms like “elevator music” as if this was incisive criticism. After all, some folks still obsess over “authenticity,” preferring “immediacy” and “spontaneity” above all other concerns. Somehow, the soundtrack to a long-defunct Saturday morning kids show or a 30-year-old vanity pressing from an unknown lounge singer just doesn’t work for them

But for those of you who just want a little mundane background music for your misanthropic existence, a little something to listen to while you put your pants on one leg at a time (just like the next guy), I hope this podcast fits the bill.

Your Favorite Little Podcast: Episode Thirteen

Ian Lamont writes "An unnamed source at an American ISP says staff there briefly considered using Deep Packet Inspection to comply with an order from Argentina's Department of Justice to block access to a local gambling site. The ISP ended up not going that route, owing to the cost, but some engineers at the company worry that DPI will eventually be implemented on the ISP's overseas network, thereby positioning it for an easier US rollout should Net Neutrality lose out in Washington. Besides being used for traffic-shaping, DPI can also monitor the traffic of ISP subscribers to supply targeted advertising."

Read more of this story at Slashdot.

In 2004, Chris Anderson wrote his feature article for Wired Magazine in which he coined the term "the long tail" to describe the business possibilities made possible by digital distribution. Four years and one best-selling book later, the CEO of Blockbuster is still confused by the concept that has been utilized by Netflix to wreak havoc on his business model. Yet, in a recent interview, the head of Blockbuster, Jim Reyes, misses the entire point of the long tail.

In response to a question regarding the small catalog of Movielink, Blockbuster's digital download service, Reyes responded, "When was the last time you watched 10,000 movies, you know? I don't care how many movies are available to me. As my personal taste as a customer, I want to watch the new stuff so whether we have 10,000 movies or 200 movies it doesn't matter if I don't want to see any of the movies that we have." The point of the long tail is not to ignore the hits, but to make available more. While Reyes's quixotic opinion may appease viewers with very limited tastes, when distribution and content creation is exceedingly cheap, it makes no sense to limit content. In his original article on the concept, Anderson noted that one-fifth of Netflix rentals are outside the top 3,000 movies. Clearly, a sizable minority of movie-watchers want to see films outside Movielink's inventory that "is heavily weighted toward newer releases and mainstream staple titles."

Kevin Donovan is an expert at the Techdirt Insight Community. To get insight and analysis from Kevin Donovan and other experts on challenges your company faces, click here.

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I haven't read Go-Go Girls of the Apocalypse by Victor Gischler, but this description, sent to me by the publisher, makes it sound good. If you've read it, please post your review in the comments.

Mortimer Tate was an insurance salesman on the verge of a nasty divorce when he holed up in a mountain cave in Tennessee and rode out the end of the world. Go-Go Girls of the Apocalypse begins nine years later, when he emerges into a bizarre landscape filled with hollow reminders of an America that no longer exists. Since “The Fall,” highways are lined with abandoned automobiles, for which there is no fuel. Houses stand empty and what little civilization remains revolves around a string of strip clubs called Joey Armageddon’s Sassy-a-Go-Go, where the beer is cold, the lap dancers are hot, the bouncers are armed with M-16s—and electricity is generated by indentured servants pedaling stationary bicycles. Accompanied by his cowboy sidekick Buffalo Bill and two gorgeous and lethal women named Sheila and Tyler, Mortimer journeys to the Lost City of Atlanta—and an explosive final showdown that just might determine the fate of humanity.

Go-Go Girls of the Apocalypse

arcticstoat notes an announcement from IBM that, along with technology partners, they have produced the first working sample of a SRAM cell built on a 22nm fabrication process. According to the article, this represents the next generation after 32nm process chips and won't be in products for some years. "The technology was developed with several partners, including AMD, Toshiba, STMicroelectronics and Freescale, as well as the College of Nanoscale Science and Engineering, where IBM performs a lot of its semiconductor research. IBM says that the cell's development involved 'novel fabrication processes,' including high-NA immersion lithography..., high-K metal gate stacks, extremely thin silicide, damascene copper contacts, and advanced activation techniques."

Read more of this story at Slashdot.

Now that the McCain campaign has declared war on Dungeons and Dragons, Dennis has struck back with this tee.

It may be typical of the pro-Obama Dungeons & Dragons crowd to disparage a fellow countryman's memory of war from the comfort of mom's basement, but most Americans have the humility and gratitude to respect and learn from the memories of men who suffered on behalf of others.

Pro-Obama Dungeons and Dragons Crowd (Thanks, Dennis!)

See also: McCain staffer slams Dungeons and Dragons players

Plan59's 1950s space-art gallery has some real gems! Space Art (via Neatorama)